“[Institutional courage] is an institution’s commitment to seek the truth and engage in moral action, despite unpleasantness, risk, and short-term cost. It is a pledge to protect and care for those who depend on the institution. It is a compass oriented to the common good of individuals, the institution, and the world. It is a force that transforms institutions into more accountable, equitable, healthy places for everyone.” – Center for Institutional Courage
By the time I attempted to seek assistance from a second Discrimination and Harassment Adviser, I had already raised concerns through the first adviser, which I documented earlier here:
Discrimination and Harassment Adviser #1
https://mystory-myvoice.blogspot.com/2026/01/discrimination-and-harassment-adviser-1.html
At this point, I was injured as a result of workplace conduct and had made a workers’ compensation claim. However, my statutory entitlements were not being provided in accordance with the law. There was ongoing statutory non-compliance by both the insurer and the employer, including the withholding of information, lack of support, and the absence of lawful return-to-work processes. The harm did not stop once a claim was made — it escalated.
It was in this context that I contacted Adviser #2.
I was seeking guidance, acknowledgement, and support — someone who could help activate the institution’s own processes when everything else had gone quiet. As I wrote at the time:
“I’m tired of fighting on my own, with everyone repeatedly failing me. Can someone do something to end this torture quickly and fairly according to the law and established policies and procedures.”
My communications were factual and detailed. They described ongoing conduct affecting my wellbeing, the lack of lawful protections while I was injured, and the impact of prolonged silence and inaction. I tried to make one thing unmistakably clear:
“There’s a human person behind the letter reporting discrimination and harassment. I need staff contact, I need support.”
No response was received from Adviser #2.
There was no acknowledgement of my communications. There was no guidance provided. There was no information about process, options, or next steps. There was no indication that the concerns I raised had even been received.
Because there was no response at all, I remained without support and without clarity about how, or whether, internal discrimination and harassment processes would be activated. I did not receive procedural information, referral options, or reassurance that I was not navigating this situation alone.
In follow-up voice messages, I tried to explain why silence itself was causing harm. I described the state I was in, and the environment of fear created by prolonged institutional inaction:
“I live in fear… I fear further hostility, ignorance, disrespect, negligence and incivility.”
I also explained how the absence of clear, safe communication had become a trigger in itself — something that compounded injury rather than containing it.
The role of a Discrimination and Harassment Adviser exists to provide a safe point of contact, information about options, and guidance on navigating complex and sensitive workplace matters. In my case, that role was not engaged at all. There was no interaction that could reasonably be described as support.
What I was asking for was not extraordinary. As I stated plainly at the time:
“All that was ever needed was respect and communication to achieve an outcome of a safe work environment.”
This account does not speculate about intent or motivation. It records what occurred — and what did not occur. The absence of any response is the factual circumstance being documented.
This experience mirrored what I had already encountered with the first adviser: the existence of formal roles and policies did not translate into practical assistance when it was most needed. The gap between written frameworks and lived experience remained unaddressed.
Where statutory obligations are not met, and internal support mechanisms are silent, the effect is not neutral. For someone already injured and seeking help, inaction and silence can themselves become sources of further harm.
I share this account to document how internal discrimination and harassment support mechanisms functioned in practice, based on contemporaneous records and lived experience. It is written in the interests of accountability, transparency, and dignity — and to make visible what institutional silence actually does to a human being.
Source: contemporaneous record of events - Document 169
—-
Further reading
Nilsson, M. (2025). “Reality became real somehow”: A theological discussion about ill health and healing experiences when exposed to bullying in the workplace. Åbo Akademis förlag - Åbo Akademi University Press. [Online]: https://www.doria.fi/handle/10024/190843
Note: The publication is in Swedish. The abstract includes an English translation.