CCI - Cruel Con Insurance? - September 2020

“Society ensures social justice when it provides the conditions that allow associations or individuals to obtain what is their due, according to their nature and their vocation. Social justice is linked to the common good and the exercise of authority.”

Catholic Church. (1997). Catechism of the Catholic Church. (2nd ed.). Libreria Editrice Vaticana. (para.1928). Online: https://www.vatican.va/archive/ENG0015/__P6N.HTM

In the meantime, between 4-17 September 2020, I tried getting an update from CCI, who were now also in agreement to ignore me and collude in workers compensation fraud.

On 4 September 2020, I’m informed the ethical case manager had allegedly left CCI. So I forwarded an email I had sent the case manager earlier that morning to workerscompensation@ccinsurance.org.au. The subject was -

Claim number : Update on claim

I wrote:

“Dear CCI,

Please find email enquiry below. May I also be updated who my replacement contact will be.

Kind regards, Vicki”. 

Of course, even though in my gut I feared something was off, naive me forwarded the email below, initially sent to the one ethical person in this horror story, the case manager:

“I hope you’re well. I’m doing a lot better. I participated in a union meeting and spoke to colleagues for the first time in over a year. It’s yet another step in the right direction.

I know that at COB today, it will be 21 days since CCI would’ve received the IME report, the timeframe needed for a decision to a claim. I’ll be in contact with you early next week to follow up.

Thanks for your support and have a good weekend, Vicki.”

Well that was useful “intelligence” for unconscionable people in Catholic Church Insurance, in what I now know to be process corruption. 

There was NO response. 

On 17 September 2020, I emailed the supervisor of the case manager, the “claims specialist” and I asked the question again: 

 “May I have an update regarding my claim, so I know what the next steps of the process are.” 

Again, no answer. 

Now we are all learning what that corrupt process was, and it is in the public interest for everyone to find out. 

Readers, do you remember what happened between that first email on the 4 September 2020 to the CCI case manager, that I forwarded to workerscompensation@ccinsurance.org.au, and the second email to the corrupt “claims specialist” on 17 September 2020? 

Uncovering prohibited workplace surveillance to my union reps is what happened! 

https://mystory-myvoice.blogspot.com/2025/07/prohibited-workplace-surveillance.html

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Here are some comments on employer review websites* of staff experiences. Those ultimately affected by all this are the stakeholders, including the customers (eg. the injured workers) they abuse, victimise and use diabolical tactics in process corruption to commit workers compensation FRAUD. As a Catholic organisation, their conduct has dishonoured the Catholic Social Justice principles and the Catechism of the Catholic Church. 

Catholic Church Insurance is also registered as a nonprofit with the Australian Charities and Not-for-profit Commission, while committing fraud against tax paying, ethical workers, their customers, pleading for compliance to regulations.

Here is a sample of the reviews aligned to what I, a customer and key stakeholder, experienced on the receiving end: 

Poor leadership; Poor culture; Highly inexperienced senior leaders; Immature risk culture; Lots of office politics; Lack of corporate strategy; Loss of good people (MY NOTE: like my ethical and lovely case manager); Manual processes; Immature project governance.

Toxic workplace; Unhelpful employees for new starters; No transparency (MY NOTE: also ignoring customers and refusing repeatedly to comply and implement the agreed injury management plan); Company does not follow market practice, rules and regulations of the industry (MY NOTE: but the regulators allowed CCI to get away with it).

Incompetent; Self-Serving; Political Leadership; Bullying; Decisions not aligned to shareholders/ policyholders but rather to personal gain; Insolvent run-off insurer.

High turnover of staff; Incompetent management that is hired based on connection rather than experience (MY NOTE: does that include friends in the government system to move CCI claims specialists across as part of cover up attempts?); Limited accountability organisationally (MY NOTE: because THE REGULATORS ALLOWED IT IN PROCESS CORRUPTION); Limited industry knowledge from workmates causing fatigue and burn out for those workers who are experienced.

No support from leadership; Terrible culture - Leadership have no regard for work/life balance and tend to bully staff they don’t like (MY NOTE: they also bully their customers requesting compliance and to STOP COMMITTING WORKERS COMPENSATION FRAUD); No morale or positivity in the culture whatsoever; If issues are raised, leaders view this as “trouble making”; Too many processes in place for simple things; Line managers do not respond when required (MY NOTE: they don’t respond to their customers when required); Expectations and workload are way too high; Terrible systems; No consistency in processes; No transparency regarding recruitment ie. staff will leave and no one knows for months; High turnover for a reason. 

Advice to Management

Check your values and ethics. Victims and Policyholders deserve better.

Retention needs to be a focus along with accountability of all staff. Playing favourites only retains those willing to conform to the pressures of being a pet management.

Replace all Team Managers with better leaders. (MY NOTE: I experienced “team managers” willing to collude in workers compensation fraud as part of process corruption). 

*Glassdoor and Seek

This post is based on document 94. 

Here is a publication by the NSW State Insurance Regulatory Authority about Injury Management Plans. There are also links to other publications like the Good Practice Injury Management Plan. 

This is bullshit! Other than these webpages that we don’t come across that easily, what’s the point if the regulator DOES NOT ENFORCE COMPLIANCE? 

SIRA NSW fobs you off to the Independent Review Office regarding complaints against insurers. IRO staff do this:

They forward your complaint to the insurer;

The insurer responds with a lie;

IRO staff forward the lie onto you and tell you to use one of their approved lawyers to “dispute” it. IRO do NOTHING if it’s a complaint regarding non-compliance. 

Why didn’t IRO refer the matter to SIRA NSW? Why has SIRA NSW not requested such data from IRO? 

IRO enter my story in late September 2020. They too, could have stopped the harm deliberately occurring from the insurer. But I suspect staff in IRO also agreed to be part of this PROCESS CORRUPTION. 

This now seriously requires a formal public inquiry. 

Readers, you can view that SIRA NSW webpage via the link below, and adjoining links to more information within that webpage that’s proven bullshit in action. I can’t because I may throw up in my trauma.

I present to you SIRA NSW’s guide to Injury Management Plans: 

https://www.sira.nsw.gov.au/workers-compensation/recovery-after-a-workplace-injury/injury-management-plans

I also present my lived experience regarding the injury management plan. No wonder corrupt CCI leaders removed the ethical case manager. They think they are above the laws and regulations. But disturbingly, they think they are also above the laws of God in the very Catechism of the Catholic Church and Catholic Social Justice principles. 

I am certain this would not please the Vatican or Pope Leo XIV, who truly cares about workers and their workplace rights and fair work conditions. 

Injury Management Plan - a legally binding agreement - June 2020

http://mystory-myvoice.blogspot.com/2025/06/injury-management-plan-legally-binding.html