“Empathy is the most important instrument in the leader’s toolbox.” Simon Sinek
I had approached him at a local community event against domestic violence. I was already struggling, already without the support I needed, and trying to reach someone in leadership who would give me time to explain what had been happening and to stop further harmful action.
See:
When Even Home Wasn’t Safe - June 2022
Part One: They Walked Against Gender Violence. I Was There Begging to Be Kept Safe - November 2022
But how do you reach someone who is visible at a community event and then inaccessible when you need a proper conversation?
In my case, I paid for a LinkedIn subscription so I could send him a direct message.
I paid to pursue a conversation about my safety.
——
14 December 2022: a reminder that I still needed to be heard
On 14 December 2022, I sent a message headed:
“Kind reminder that I must have a meeting with you”
I reminded him of our encounter:
“If you recall I briefly spoke with you at the local event against domestic violence a few weeks ago.”
This was a follow-up. I was still asking for the opportunity to explain circumstances that his officers had never given me adequate time to describe.
My message raised the harassment and intimidation I had reported in connection with my workplace, WHS and workers’ compensation circumstances. I told him that the Fair Work Ombudsman had advised me to go to police. I described my experience of seeking help from St George Police as having compounded my trauma and humiliation.
These were serious concerns I wanted him to hear and examine.
——
What happened to the promise of listening?
In my message, I brought him back to what I had heard at the event:
“You talk about listening to domestic violence victims in your speech that day.”
Then I wrote:
“The biggest indignity to the human person is when no one is listening.”
That was the gulf I was trying to explain: the distance between speaking publicly about listening to women and making time to listen to a woman asking for help.
I needed to explain the background, the sequence of events, the people involved and the harm already done. Without that opportunity, how could anyone properly understand my circumstances?
A brief exchange at a community event could never substitute for that conversation.
——
I had experienced the difference when officers actually listened
My message also acknowledged officers at Wollongong who, in my experience, had treated me with humanity and taken the time to understand.
I thanked them for:
“being human beings first and actually listening and understanding.”
I knew what a respectful response felt like. That made the experience at St George harder to bear.
I explained that friends and neighbours had witnessed what I was going through, yet I felt their knowledge hadn’t been sought or heard.
These were matters I was asking the commander to examine. They needed a proper hearing.
——
A broken door, and no follow-up
The message described another consequence: returning home to find my door broken.
I wrote:
“There was no follow up to find out if I’m ok.”
And then:
“I’m still not ok because I need someone from St. George Police to respectfully listen”
I lived alone. The condition of my door was a practical safety concern, alongside the distress I was already carrying.
Women’s safety has to extend beyond the event at which leaders speak about it. It has to include what happens when a woman returns home, what she reports, and whether anyone follows through.
——
I asked for a meeting in January
With Christmas approaching, I proposed a meeting the following month:
“Given it’s Christmas, we can organise a meeting in January. But it’s a must.”
I also made clear how exhausting repeated pursuit had become:
“Do not make me have to follow up with you a thousand times to do this. Otherwise I have to do what I did with SIRA.”
By that, I meant calling the failures out publicly. I wanted a response and a meaningful opportunity to be heard, rather than having to keep chasing people whose leadership roles should make them accountable.
I had already approached him in person. Now I had paid for another means of reaching him and put my request in writing.
The burden was still on me.
——
I had already told him what I needed
My request was clear. In my LinkedIn message of 14 December 2022, I wrote:
“I’m still not ok because I need someone from St. George Police to respectfully listen so we can fairly resolve the carnage left behind…”
I reminded him:
“You’re the leader and it’s under your area of command that this all happened.”
And I explicitly said:
“I need to tell you what your staff did to me…”
I was asking him to give me the time and attention his officers had failed to give me. I needed to explain what had happened, the circumstances they had failed to understand, and the harm their responses had caused.
That’s what makes what followed so appalling. I had explained beforehand that I needed to be heard. Superintendent Cramsie didn’t meet with me himself. He arranged for his Crimes Manager, Robert Allison, to meet with me. What happened at that meeting—and whether I was given a meaningful opportunity to explain—belongs in the next part of this account.
——
Why it felt like tokenism
To me, this felt like tokenism: public visibility and speaking at a community event about women’s safety and listening to victims, followed by silence when I sought the time and attention needed to explain my own circumstances.
I was asking him to put those words into practice.
I cannot know what someone privately cares about. I can describe the response I experienced, and the gap between the words I heard and the follow-through I needed.
What does a commitment to listening mean if a woman has to pay for a professional networking subscription just to remind a police commander that she’s still waiting?
My safety concerns didn’t end when the community event ended. Neither should the willingness to listen.
Source: contemporaneous record of events - Document 581.

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