Human rights, complaints management and institutional tyranny - References part 2

“When I despair, I remember that all through history the way of truth and love has always won. There have been tyrants and murderers and for a time they seem invincible but in the end, they always fall - Think of it, ALWAYS”.  

Mahatma Gandhi.

Shallcross, L., Ramsay, S., & Barker, M. (2010) ‘A proactive response to the mobbing problem: A guide for HR managers’. New Zealand Journal of Human Resources Management, 10(1), pp. 27-37. https://eprints.qut.edu.au/43892/ 

Sheehan, M.J. (1999). ‘Workplace bullying: Responding with some emotional intelligence.’ International Journal of Manpower. 20(1-2). 57-69. DOI:10.1108/01437729910268641 [Online version] :  https://www.researchgate.net/publication/235261882

Sheehan, M.J. (2002). ‘Workplace bullying : Organisational responses.’ Keynote address presented at the Adelaide International Workplace Bullying Conference, Adelaide, South Australia, 20 – 22 February 2002. [Online version]: https://www.researchgate.net/publication/29460436_Workplace_Bullying_organisational_responses

Sheehan, M.J., Grice, T., McCarthy, P., Barker, M.C. and Henderson, M. (2003). ‘Workplace bullying: Issues, impacts and interventions.’ Paper presented at the Industrial and Organisational Psychology Conference, Melbourne, June 2003. [Online version] : https://www.researchgate.net/publication/29461353_Workplace_bullying_Issues_Impacts_and_Interventions

Sheehan, M.J., Barker, C.M. and McCathy, P. (2004). ‘Analysing metaphors used by victims of workplace bullying.’ International Journal of Management and Decision Making. 5(1). 21-34. https://doi.org/10.1504/IJMDM.2004.005006. [Online version] : https://www.researchgate.net/publication/29452513_Analysing_metaphors_used_by_victims_of_workplace_bullying 

Sheehan, M.J. (2004). ‘Workplace mobbing : A proactive response.’ Paper presented at the Workplace Mobbing Conference Brisbane, Australia, 14th – 15th October 2004. [Online version] : https://www.researchgate.net/publication/264875796_Workplace_Mobbing_a_proactive_response 

Sheehan, M.J. and Griffiths, J. (2011). ‘Understanding the context of workplace health management as it relates to workplace bullying.’ International Journal of Workplace Health Management 4(1):5-12 DOI:10.1108/17538351111118563. https://www.researchgate.net/publication/242350954

Sheehan, M.J. (2014). ‘Workplace bullying: A leadership intervention strategy for change.’ Paper presented at the No 2 Bullying Conference conducted by the Australian and New Zealand Mental Health Association, Gold Coast, Queensland 6th – 8th April, 2014. [Online version] : https://www.researchgate.net/publication/261835444_Workplace_bullying_a_leadership_intervention_strategy_for_change