Sunday, September 29, 2024

Gaslighting and unfit executives - 2019

“Gaslighting is an attempt to change the truth.”

Tracy Malone.

What I’m about to share, over too many months, is traumatic. In attempt to be kind to myself as I write what happened, bit by bit, I’m going to use the detailed chronology of events I’ve already written. It’s aligned to the volume of evidence and records I’ve compiled. No one took me seriously. No regulator, local electorate MP and any relevant ministerial office, the NTEU, HSRs, discrimination and harassment advisors, law enforcement agencies and legal professionals, took me seriously. No one bothered to view the volume of evidence either. What I’m going to share is shocking, but not surprising. It was one woman against incompetent leaders at best, a network of unethical power abusers at worst. And it’s all documented. Around 700 documents. 

After I was fobbed off to a HR “relationships manager” by that newly appointed associate director, I started compiling the records that tells the story. I knew what was coming because of the associate director’s incompetence to directly resolve this serious bullying, discrimination and harassment issue, as per policies and procedures. Everything will be understood as I tell my story. 

All of what I write regarding gross negligence in the workplace, is aligned to the compilation of documents that are numbered. For example, the previous post titled Organisational Culture: the Cons, Part 1 and the 5 parts of the detailed bullying, discrimination and harassment complaint, that was completely ignored and dismissed by the associate director (who features in this post) and then HR (who she fobbed me off to) and shockingly, the WHS unit (who became intentionally reckless to cause harm), came from documents 1, 2 and 17. 

This post covers documents 3-7, consisting of medical reports and email communication, still from within my work email account. It’s all there with my professional email signature, as the professional I have been for years, from date of employment in August 2001. I still tried to be, under these abusive conditions, as senior library coordinator, from January 2017. It was impossible and unsustainable. It was a serious lack of duty of care and breach of several policies, including WHS, Work-life Balance, and of course, bullying, discrimination and harassment and the injury management policy. 

It’s a huge WHS risk, and organisations must start being held accountable by SafeWork NSW, to comply and legitimately manage the risk, as their legal obligation requires. Not like what happened to me, and my family, which is a breach of S.31 of the WHS Act 2011 (NSW). But no one in public office, took me seriously. There are plenty of posts to come regarding our state and nation’s failed “public services” that our tax pays for. 

Where’s the Return on Investment in our workplace rights and safety, despite regulators, commissions, legislation, etc? 

In early 2019, after a couple of years of a narcissist’s bullying and gaslighting (and a hypertension diagnosis caused by all this shit), the manager goes even further in her gaslighting behaviour. Through the associate director, she requests a medical report from my GP. WTF! 

However, the manager wasn’t happy with the report from my GP because, to use her words, “It sounds a lot like you.” Is this where I say, deeeerrrrrr? It was about me! What exactly was this irrational, gaslighting, harassing, suffocating, violating narcissist looking for? (Yes, I’m angry, but it’s the systemic abuse and trauma I was forced to experience these last several years, caused initially by this person). So she went further in her intrusion and violation by requesting a report from the psychologist I started seeing for grief and trauma, seven years after my dad’s suicide. Remember my reaction to the Greek Orthodox Church insults and releasing suppressed grief and trauma from all this, and then HER TEXT, “I can see you’re in a dark place right now,” which I yelled aloud, “Oh fuck off!”? I really did want her to fuck off and mind her own business. That report was even more in my favour. I needed support, clarity and the resources to do my job. I also needed boundaries regarding the manager’s behaviour.

The reader might ask, why didn’t I say no to this? It’s easy now, especially by those who haven’t been through this covert bullying, to say to someone like me, “you should’ve said no”. Apart from cognitive overload, exhaustion, depletion, which made it really difficult to think and ask such a good question, I wonder what would have happened if I did say no? 

The answer lay in the newly appointed associate director. I may have said, “you’re my problem”, to the manager that Tuesday morning on 2 July, 2019, at 7:30am, but the bigger problem turned out to be the new associate director of client services. I have three words to describe this person: incompetent, incapable and unfit to be an associate director.

Later in April / May 2019, when I was on secondment at North Sydney, I  finally asked the associate director what exactly was she looking for, such a violation of my privacy? The way she responded made me stare at her, aghast, that this was the best the organisation could find, for an executive role. “I just wanted to know that you are fit to do the inherent duties of your role and now I know you can.” 

Readers of my blog, I’ve been doing the inherent duties of my job, since 2001! For the same narcissistic manager! What made this new recruit think I couldn’t? Perhaps the fact that she planted herself in my manager’s office every second Monday, all day, listening to malicious rumours and gossip, about all of the staff at this campus library and beyond? And she was so foolish to believe all this? I was getting more pissed off in such serious psychosocial hazards, by the day. On the one hand, the manager depended on my excellent service and work ethic for twenty years, yet constantly violated my personal boundaries and privacy, ultimately trying to find evidence of a disability that does not exist. It was she who required advice for help regarding irrational behaviour and thoughts. But I finally couldn’t tolerate the bullying, discrimination and harassment anymore. 

As for the associate director, it is she who proved unfit to do the inherent duties of her job. Those on the interview panel, having seriously selected this individual as the “best” candidate, were unfit at the inherent duties of their jobs. Or more likely, she was the perfect fit for becoming a puppet to HR, a “yes” executive leader to unethical conduct. Had she resolved the issue locally, based on the existing policies and procedures, given the salary scale she was on, I and my family would never have been subjected to psychological abuse beyond anything I expected. For me, this associate director is the greatest cause for the severe abuse I’m still going through. But so many quality staff, good staff, have paid a huge price because of such “unfit” people in executive and senior executive roles in this organisation. I know what I’m writing resonates with too many people. 

Those medical reports backfired, also regarding the offenders in HR, who became desperate to succeed in their diabolical and criminal adverse action. 

On 2 July 2019, at 2:45am in the morning, I emailed that associate director. I wrote, “In one phrase, I feel emotionally unsafe in my own workplace. I can no longer work under those conditions.

Later that July morning, when I finally snapped back in tears at the manager with, “you’re my problem,” completely burnt out and psychologically abused for years, I wrote another email to the associate director. I quote: “I’m taking sick leave. I’m very distressed and I can’t tolerate this anymore…I've tried to reason as diplomatically as I could in the past. I'm supposed to take it from everyone and never speak up. How much emotional bullying do I have to tolerate? Is it fair that I have to continuously be silenced and take it? Have I not worked hard? Why do you think HOS of both Education & Theology ask where I’ve been and if I’m ok to other staff? Is the fact that they trust and respect me more than my very own colleagues, my fault?.. I’m very distressed and I feel psychologically manipulated and bullied. My face is red and swollen from tears. Please take this seriously…I won’t be treated like that again.” 

This was on the 2 July 2019. I had no idea of what kind of systemic abuse was yet to come. 

On 3 July 2019 I had a reply from a still respectful and civil associate director, “Please take care of yourself and take the time you need to sort through this. (I just did a quick check of your leave balances and you have plenty of leave that you can use.)…If I do not get a chance to talk to you this afternoon, take care of yourself and I want to let you know that you are in my thoughts and prayers. We will talk again when I am back from leave.

My reply, “I need to share with you my feelings that have led to the trauma I now feel with work and why I said I feel "emotionally unsafe". The campus minister, luckily, has listened to me share my story these last few years. She’s been a support. My story helped her when D. took his life and … the importance of support for the family. But beyond this, she knows my strength, my pain, and what is truly important for every human person. To be heard…

At work I feel under “attack” all the time…I’ve had to put up with so much. Why is that ok?…The more I'm pushed with everything, the less I can function in my work…I burnt out by the time I got on a plane to Italy in June 2017. I was on the other side of the world and still having disturbing nightmares about work that I still couldn't sleep… I do appreciate and value you listening and understanding what I'm going through and what I need, which I think is reasonable. I want to feel safe at work, respected and valued. Only then can I do that for my team in my role.

Enjoy your holiday. Goodness knows, in this life, we all need time out to reflect on what's truly important. And shooshing someone (not quite true, but I'll go with that) so I can do my work, is so ridiculous in the grand scheme of things. Not to mention I've had to listen to all things I've done wrong, over and over (NOTE: deflection tactic of a narcissistic personality). You witnessed it yourself…This is two weeks into my new role that I kept being told: you knew what you signed up for. I signed up for what I read in the Position Description. Not this.

When I met with the associate director at North Sydney in early August, to raise the issues, a verbal complaint I had hand written in point form at that time, her response was a poor and pre-planned solution. She didn’t listen and dismissed serious psychosocial hazards. It was more degrading and humiliating behaviour that was a further example of bullying and discrimination. I couldn’t believe how she dismissed and trivialised a serious list of repeated incidents of bullying, discrimination and harassment. 

That day at North Sydney, I had email correspondence from an Educational Doctorate student, informing me the examiners passed his thesis without any amendments and he wanted to thank me for my support. A good man, a valuable asset to the Education sector. There was also an email from an Education academic, that reminded me how much I was respected by my clients. At the same time, I was in tears, trying to be discreet in my feelings, at how I was being treated by the very managers and executives of the library directorate, as they reaped the benefits from my work, and getting paid at a higher salary scale -  even though they were unfit to do the inherent duties of their jobs as leaders in an organisation committed to the dignity of the human person in its mission, also included in the staff code of conduct. 

On 6 August 2019, the day after that shocking meeting with the associate director and her degrading pre-planned solution, I sent another email: “Given I’m someone who needs to be given time to process information, I thought about this whole set up carefully last night. For the sake of my dignity, I have decided I would rather take annual leave than be here feeling even more demeaned and unhappy. I’ll only be at work for the meetings with [relationships manager] from HR, or anything that will move us forward to a fair and sustainable resolution for me now too. I’ve cooperated with everything that was asked of me to this point, but now I need to do what feels right in my heart. Thanks for understanding.

—————————


Relevant legislation:


Anti-Discrimination Act 1977 (NSW)


https://legislation.nsw.gov.au/view/html/inforce/current/act-1977-048#sec.49A


Work Health and Safety Act 2011 (NSW)


https://legislation.nsw.gov.au/view/html/inforce/current/act-2011-010#sec.19 


https://legislation.nsw.gov.au/view/html/inforce/current/act-2011-010#sec.28


https://legislation.nsw.gov.au/view/html/inforce/current/act-2011-010#sec.29


https://legislation.nsw.gov.au/view/html/inforce/current/act-2011-010#pt.6


Work Health and Safety Regulation 2017 (NSW)


https://legislation.nsw.gov.au/view/html/inforce/current/sl-2017-0404#ch.3-pt.3.2-div.11

Tuesday, September 24, 2024

Part 3 - Suicide and the Greek Orthodox Church

Somehow I completed the last part of this experience of disenfranchised grief. All these posts are from things I’ve already written, even if those they were intended for also refused to listen (or read as an alternative to listening). 

Going back to the premise of this blog, I’m trying to communicate my story to fight the diseases of indifference and narcissism. But people that choose to “carry” such diseases are not the ones hurting (or not yet, in life). They inflict trauma and harm on people who didn’t deserve it, didn’t cause it, but are coerced to suffer the consequences of it. 

————

Around the same time as my Facebook post, our nation was about to vote yes or no on same sex marriage. 2017 was such a confronting reality of how much anger, hate, discrimination, ignorance and misinformation existed within our Australian society. Just like my story, we are talking about loved ones, family members, human beings. Where’s the communication, understanding and kindness? The priests were not silent on this issue. They were generally aggressive bullies. I had no idea that my issue raised on suicide was going to collide with the harmful attitude of priests in certain parishes, regarding the issue of homosexuality. If people are going to go to church to be abused, it’s better to stay home and stay safe. 

I was thankful for an example of one priest’s common sense. He wrote a post (only a couple of months after mine), starting with “Hate is never helpful. Love, mutual respect, empathy and wisdom are needed now more than ever.”

He listened to a young man share his story coming out as gay. He listened to someone actually share their story! He was moved and his blanket perception changed about this issue. What a revelation. I won’t go into it all, but he concluded the post with, “Let’s avoid the clichés and the automated ill-informed responses that are polarising this debate beyond reason.” 

Some respectful comments and compassion at last. Kindness matters. I replied:

Me: Thank you Father for some wise words finally. I have been so sad that people have spewed hatred and name calling on both sides of this debate. Where is that society I believed had compassion, respect and kindness from one person to another? … Moreso, my “relatives” if you like, have made it their goal to spout evil gossip about my family that is not the truth. But they do all the “right things” by the church you see. … I urge people never to listen to gossip, don’t contribute to it and please know that in each person out there, there’s a personal story you don’t know about. I will always love and respect a person for who they are not what they are. I’ve seen good and bad in every nationality, religion and sexual orientation. I am a sinner too, so I will not cast the first stone. I won’t make a sweeping judgement on a whole group of people. I didn’t like what people said about my dad’s suicide and about my family from these so called good “Greek Orthodox” people. I don’t want to add to this hate, name calling and ignorant judgement occurring on both sides of this sensitive issue. I’m just sad and disappointed at how easily people come to their own conclusions about someone’s life and character when they don’t know one’s personal story. I always say get away from social media, have a cuppa with someone and if you actually knew their story, it might make you feel compassion instead.

Fr. : Hi Vicki, very moved by your comment and saddened by what you experienced. I’m also tired of the judgmental attitude by some in the church on this issue... Eternal be the memory of your late father. Please pass on my regards to your brother.

Me: Thank you Father, for being a peaceful, calm voice of compassion and understanding. I tried to raise awareness, but received comments like “but if we don’t inform people that it’s a sin to commit suicide, how will we stop them?” The person that said that has commented here on your post. You know who you are. A good friend of mine who is a mental health educator said it is people like this that feed the stigma and hence why more education is needed in this religious community. She attacked back that she doesn’t need an education thank you very much. She (and others) won’t listen to me or any mental health expert but will listen to the priests in this church community. My father was troubled with depression for many years, do you think a comment like the one I mentioned would stop what happened? If anything, it may send a person into greater despair, pain and rejection. Please Father, it starts with you. Bit by bit we need help to make a positive change in a sheltered and narrow-minded community. Please have this dialogue with your colleagues who are willing to listen. And I will be sure to pass on your regards to my brother.

A.: Hi Vicki I am deeply saddened by the loss of your father. You are spot on, people should stop judging. Eternal be the memory of your beautiful father, whom I’m sure is with God.

Me: Thank you A., I am a little confused with your reply since a few months ago, but I’m glad it displays more sensitivity and compassion... Anyway, this topic is about the current same sex marriage issue. I just raised my experience to conclude that in the end, compassion and love and the need for each individual to respectfully have a voice is what I once loved about this country (and not try and be silenced like I was because apparently, I was putting down the church, not so, but there are people in the church making up their own rules and passing judgement like what happened to us). This year, I just felt there was so much anger and hate. I don’t know why, but let’s counteract that if we can.

S.: As someone who has left the Orthodox church, (NOTE: so it’s not me pushing people away from the church, in this case it was more gossip, surrounding another example of disenfranchised grief) and pursuing a career in psychology, I have wondered how Orthodox priests deal with people who come to them with mental health concerns....Do priests have any sort of basic training in identifying symptoms to refer them to mental health professionals in a way? And Vicki, I send much love to you. I’m sorry you received such horrible crap from others. These situations will show you who are people you do and don’t need in your life.

(I couldn’t help it, I had to tell her what happened to my family  - how do priests deal with this? I won’t repeat myself, except what I concluded):

Me: … I urge you all to not judge, not believe gossip, don’t engage in it. While these relatives are spouting evil, my friends in a gay relationship have been kind and respectful toward me. For 30 years with one of them. I have no respect or time for “relatives” who try and convince people it was our fault and many other falsehoods... For me, I am still a faithful Christian who looks to Christ as my example. It’s my parents and Christ’s example who have made me who I am. He revealed himself to simple people. Let’s not complicate things with theological arguments no one understands. But people need to lead by example.

(To get an account from someone else’s experience at this time, I’ve quoted from another post on a tragic incident. Words do hurt. Words can result in tragic consequences. It’s WRONG):

The author of the post said: Today I went all the way to [parish] church for a close family friend who passed away. It was her 40 day memorial. As we entered the church…we waited for the liturgy. Instead the priest decided to debate that gay people should not exist. They are not wanted and God doesn’t allow gay marriage. He went on to the point that everyone was to vote No... I was gob smacked, then one lady stood up and said I’ll vote yes! The priest said, shame on you. She walked out … we all did the same, as the girl we were there for was gay and died by suicide because she couldn’t come out…Also handing out pamphlets for everyone to vote no! I’m so disgusted by this that I will never return to a church again. They are crying for the young to come to church but push them out just the same. He was yelling at us all standing outside in the rain… I’m not gay but my friend was. We loved her just the same. We all went to say goodbye to her.

————

I’m not naturally outspoken, but life makes you develop parts of yourself to counter-act inhumane behaviour without losing your authentic self. I’ve spoken my truth with the Greek Orthodox community, and now I stay away like so many. Until I see positive change.

But while I was at it, I thought I’d contribute some final thoughts on the Greek Orthodox Archdiocese FB page, after going to their website and seeing articles written in such a way only a person with a degree in Theology would understand.

It was based on one article called: Why do I need to go to church in order to believe?

I wrote: This is one topic I would like to see debated and discussed. The Church as an entity is beautiful, the house of God. A symbol of Christ who embraced all people (NOTE: so I was accused of putting down the Church Christ died for? See how easily people can accuse you of something you didn’t say and make it about them?) – in reality and in our times, many people in the church are not embracing, understanding and they really don’t care. An elitist patriarchal church that has completely lost touch with those in the community who go there for help and are ignored. I too have experienced the lip service to understanding and then continued to be ignored when I needed help. Enough with the fancy dinners, outdated and irrelevant talks in halls with really expensive bookcases. Roll up the sleeves and go out of the church as a building and help those who need it – you know, with empathy, compassion, understanding ... perhaps the pews in Christ’s home (and remember whose home it is) will start to fill again, if people feel welcome in a warm, caring environment. To me, the world is a Church, one human caring for another, to counteract all the apathy and ignorance that seems to exist these days, especially from people in a church that have made it an exclusive club. If you don’t agree with me, fine. You haven’t been through what I’ve been through to make me feel dread and anxiety when I approach a parish for liturgy these days (hence why I don’t). If you start attacking me (and social media is a place where people like to bully and attack) you’ll be proving my point.

(Silence, at least here they were smart enough to just keep quiet. Seriously, where is the pastoral ministry)?

Just in case my comment would be deleted (that’s how they silence people), I shared on my FB page:

I’m going to share my response on the GOA FB page to an article on the Archdiocese website…For some of you, what I wrote was probably confronting and brutally honest. It’s brave of me to not remain silent anymore though…And I do hope my comment doesn’t get deleted, evidence of being silenced. We really don’t have a voice in this church. Can there be an end to being an elite exclusive club and these articles are a symbol of this exclusion, because most of us don’t really understand or have a chance to speak?

I end with a story that taught me how listening communicates respect and human value. I was in Melbourne late October 2017 with my brother. As we were walking down Collins St., just as we passed a Scottish Presbyterian Church, all these people dressed up, came out and were heading down the road with a mission to get somewhere. Because they were walking so fast, we felt we were in their way, so we stepped out of the way at another church further down to let them pass. We must have looked more approachable than anyone, because a gentle soul, likely a homeless man, quietly started talking to us. He seemed uncertain if we’d tell him to get lost or something. No. We made eye contact and listened. He said to us,  “I can’t believe you’re listening to what I have to say.” I understood more than he knew. He moved me, and I hope he realised that some people do care. If we all took the time to listen, we start defeating indifference and narcissism. 

Monday, September 23, 2024

The feeling of shock and trauma

I went to Rookwood cemetery to visit my dad today. But I never made it to his grave. On the way, I became really sick caused by years of trauma and shock. Shock of everything that has happened and is still happening. Shock from too much gaslighting, narcissism, coercive control tactics, selfishness, egocentrism, indifference, exploitation, disrespect, humiliation, shaming, indignity, hostility, incivility, betrayal, hypocrisy and abuse. It’s all abuse. 

It all just hit me, like I was being stoned to death. Hit by stones. It all just hit me. What a cruel and messed up society we live in, especially towards women. Structural violence, domestic violence, coercive violence, psychological violence. It’s all violence. And for me, it’s too much. 

The shock became tears, then sobbing, then feeling nauseated and sick. Then shaking with fear and trauma. Completely alone. I was crying on my own again. Don’t believe the constant message of having a conversation, you’re not alone, when you think no one cares, they do. Believe someone’s lived experience. Everyone needed me for years, as the pastoral associate at my work had once told me. I was pulled left, right and centre until I was so depleted, there was nothing left in me to give. But when I needed others, a support network, to “have a conversation”, these last few years, cooperation for what I needed to heal, no one was there. Everyone turned their back, taking care of self-interests. Some of them, at my great expense. 

I was left completely alone to fight battles I didn’t choose to create. Nor should they have been created. I was left alone to battle a network of power abusers. I was left completely alone to use my skills to uncover this “network” with evidence, across a system that cherry picks who can commit fraud and who gets prosecuted. Until now, thanks to voices even more influential than mine. Accountability is coming. But it was a shock to discover, the abuse against women is far greater than I imagined. Misogyny, intimidation, and coercive control is worse than ever. All of it suddenly hit me today, and I felt really sick from shock. 

So I went home. I guess at this point I’m supposed to say I’m OK. I’m home. But no, I’m not OK. Because no one cares. It’s all dragged on for too long. I’m alone. I had to put up the fight of my life, even forced to beg to be provided with my legal work entitlements. Would this exploitation happen if I were a man? We have a longer way to go for real gender equity in the workplace. I repeat. I was forced to beg to be provided with my legal work entitlements. I’m still waiting for a response. In an era of scammers everywhere, the NSW “Minns” government is the biggest scammer of all. 

There are some good ministers in office, it’s not everyone. But their integrity and hard work are being sabotaged by their own leader. I’ve been abused and rendered vulnerable in gaslighting by narcissistic men in my personal life. I didn’t need more of it as a female constituent of the Kogarah electorate regarding two safety-related regulators and my workplace rights. Minnsy underestimated me. But I should never have been subjected to this mistreatment and political coercive tactics. I’m not a dirty career politician. I’m a female constituent, a senior library coordinator at a publicly funded university. 

I pushed back on all this bullshit because my purpose is suicide prevention. My aim is respect, dignity, integrity and kindness. My aim is to save lives. Bullying is not OK. Abuse and disrespect against women is not OK. Discrimination, harassment and violation of our human rights is not OK. Rendering us vulnerable, disempowered and traumatised in narcissistic behaviours of coercive and gaslighting tactics, is not OK. 

Men generally, must reflect on their own actions and words, and be honest with themselves. Are they examples of misogyny, toxic masculinity, narcissism, contributors to gender based violence with their own coercive control, gaslighting and intimidation tactics? And men who witness their friends or colleagues treating women in disrespectful ways, do you speak up? Your friend may not be seeing his behaviour and the harm it caused. As impartial friends, what are these men doing? It’s emotional abuse that causes scars for a lifetime. 

I would rather people throw physical stones at me, than a lifetime of emotional abuse. It’s been a lifetime. I didn’t cause the abuse. I’m yet another “survivor.” But how long am I supposed to survive emotional abuse and gender based violence? All alone. When I needed someone to care too, it was a rude shock to feel that no one did. 

Don’t give me bullshit words anymore. I need to see those words in action. 

I will publish Part 3 of Suicide and the Greek Orthodox Church later this week. I’ll try.  

Tuesday, September 17, 2024

Part 2 - Suicide and the Greek Orthodox Church

This is what tipped me over the edge completely. I’d never raised an issue on Facebook before. I raised this in the hope of generating compassionate dialogue. I have no regrets, however, for finally speaking my truth. It hurt me a lot because this issue is personal.

Sharing this dialogue is difficult. The article I refer to was published on 27 September 2010, on the St. Athanasios blog*, of the Greek Orthodox chapel at Rookwood cemetery, where my dad is buried. The article was titled: Memorial Services in the Greek Orthodox Church. 

I quote what the anonymous author wrote: 

Our prayers can help those who repented even shortly before their death; not those who committed suicide (or euthanasia) or those, who of their own free will, rejected the love of God and ignored His Justice to the end of their life. However, as we do not know what is going on in one’s mind, while living or dying, we must pray for souls of all departed. Therefore, our Church offers prayers for them at funerals and burials and over their graves, but especially the Church offers the Bloodless Sacrifice for the repose of the departed.” 

Who wrote such a messed up, confusing, and cruel thing? Refer to my previous post regarding what each priest in this “merciful” Church, is saying. Each one is doing whatever they want, no matter how dangerously inaccurate, unconscionable, insensitive, inhumane and merciless it is, regarding this issue! How could I continue to remain silent when my family and I have been harmed by this treatment from a church community, who knew all of us very well, including my own father! 

After all the suffering I experienced, I couldn’t be silent anymore.

This article had also been published on the official Greek Orthodox Archdiocese of Australia website. That was even more disturbing, because it demonstrated the “official” Greek Orthodox Church position on this issue, regarding the attitude and treatment of the suffering flock, by the church.

I raised this issue in July 2017 as a Facebook post. The comments were as messy and confusing as the message communicated by each individual priest in his own way. I haven’t included the entire dialogue here. It’s too painful to revisit those comments. I include significant contributions, that demonstrate how influential these priests are, how persuasive their harmful message is, and how church goers, who cannot or will not question these messages from priests, parrot these messages in the same messed up and harmful way to others. 

I really was naive and had no idea what I was in for, in addition to the intense emotional distress the article on memorial services had caused me. I do not include names, for privacy. This also isn’t about one individual. It’s about the stubborn mentality that exists in a culture and a church community that is destructive and harmful. 

Where were all the priests to comment, regarding my post asking for compassion, education and understanding, on a topic that shouldn’t be a debate, but a human cause to unite for? Silent.

I posted:

Me: It’s time for me to break my silence and end the stigma and belief about suicide. Firstly, one does not “commit suicide” like you commit a crime. Mental illness is a reality for many, so secondly, those with this much emotional pain & suffering do not end their life due to free will. They feel so much pain, helplessness and hopelessness that there will be no end to this pain tormenting them. Thirdly, if our prayers don’t help those who were suffering so much in life, we are the ones rejecting them in death. I’m sorry people, it’s posts like these that feed the stigma and ignorance that exists around mental illness in this apathetic world. I’m one of many survivors who’ve lost a loved one to suicide and am very sad that the church has decided to remain in the dark ages. And yes, I’m hurt and angry.

A: Vicki the comment is regarding the actual canons of the orthodox church – on the other side of the coin if people don’t realise that committing suicide is a sin how can they realise not to take their own life? Vicki you shouldn’t be angry at the church. Every priest upon someone committing suicide will look at each individual case and if mental illness is part of the reason will act accordingly. We can’t blame the orthodox church if someone takes their own life. (Note: Where did I say that? But I blame people’s ignorance, apathy, judgement and lack of compassion – those in the church). Vicki we have not decided to remain in the dark ages. Perhaps instead of putting Orthodoxy down you should discuss this with your local priest or spiritual father. You are someone that I have seen at fellowships for many years so I see this post out of anger toward Christ’s holy church has hurt me deeply. (Note: So they made it all about themselves like so many at the time my dad died – how dare they, especially taking what I said totally out of context! I said nothing about Christ here). Making our holy church that Christ died for look bad and even in front of your FaceBook friends. I am very saddened by this. (Note: I was patronised, not to mention the usual martyr complex many have these days. And don’t mind how hurt and insulted I was with such articles).

J: .... I do think Church leaders need to put out more world-reaching statements. So sad that there are still groups today perpetuating harsh viewpoints. And Vicki, a belated condolence for your loss.

A: Yes I do agree with Vicki as I know her too, one of the most beautiful and inspiring people I have ever met....(Note: I also know this person isn’t deliberately malicious, but completely brainwashed with screwed up ideologies from priests. I opened a can of worms without knowing how much so. I’m not the only one who’s been affected in that community. It only took one voice to give others the courage they needed to raise their experiences. I realised how afraid and silenced people had been for so long. I wish they’d stayed on the topic though. My intention wasn’t to create a platform for complaining but to have a dialogue to encourage change and work toward a more compassionate Church).

Me (still polite and trying to reason): A., my anger isn’t toward the Church. But if a public post goes on a church blog, it then represents the stance of the Church. It is difficult for those not in shoes like mine to understand. There are many who’ll see this article and not ask questions. I need to ensure people understand the reality and truth about something plaguing many people in society. It is not a personal attack on anyone. But I’m now not only fighting for a church community to stop sweeping these difficult issues under the rug, but to stop these posts of some individuals who continue making the vulnerable and their families feel like they’re rejected by God or the church too. Perhaps if more people showed empathy, compassion and love in this world, the suicide rate would decrease. I believe it would. 

K: Vicki, you are always braver than you think. It’s by opening these conversations that we will educate each other by sharing real life experiences and putting ourselves in someone else’s shoes to build tolerance and understanding and slowly disperse these and other myths.

Me: Thanks K. And that includes your support in the difficult times I faced. You’ve witnessed what I haven’t spoken about publicly. It’s easy for some to make comments without knowing one’s suffering surrounding this tragedy. A coward punch is also when one knocks you down at your most weak and vulnerable time. It’s easy at such a time, in an emotional way. The night of this tragic event, the coward punch came first from a priest. I’ve been silent in my grief for too long. People should only be ordained if they have a Theology degree, and the curriculum needs to be updated to reflect pastoral theology and contemporary issues, and not rely only on canons written many centuries ago when mental illness wasn’t known as a medical condition.

A: Vicki I am sorry to read what you wrote but don’t you know that making these statements publicly you are actually turning people away from the Orthodox church. Wouldn’t it be best to go to the Archbishop directly with your concerns? In terms of you suffering in silence too long why not address these issues with someone higher up in the Orthodox platform. You’re a smart girl (Note: oooh patronising and ignorant – you think we haven’t tried?) and I know what you’re saying but speaking badly on a priest’s sin today on FB and posting a link to an Orthodox page isn’t the right way to go about it. Sorry just don’t think you are going about it the right way sweetie as you are turning people away from Orthodoxy.

Me (I’m still trying to reason): A. we have tried to go to the Archbishop and are still trying. It’s people’s decision if they turn away from the church. Am I to continue to sweep what I experienced under the rug? Don’t blame me for the actions of priests in the church. If I don’t raise this and discuss people WILL leave the church regardless. If the authorities try to address these issues I may actually save people from leaving the church as you accuse me of doing. And did I mention the priest’s name? No. Have you had a serious issue like this you tried for 7 years to address privately? Please stop. I’m really tired of this apathetic attitude.

A.: Vicki I just want to apologise I never meant to upset you. I can see your point of view and I hope you can forgive me. I can see now you are just trying to help – please accept my sincere apologies – I ask for your forgiveness.

Me: A., I’m willing to forgive. The article was already a public post, I just shared and started a conversation to inform and educate people of the stigma and misinformation out there. It was never personal and you displayed the example we experienced. I’m not pushing people away from the church. Christ stood up for what he believed in too and broke ridiculous rules. He too was persecuted for voicing what people didn’t want to hear. This is no different. It would be easy to continue to lay low, be silent in my grief, but, like I said I follow Christ’s example directly. I’d rather not go to a spiritual father and I bypass the priests entirely. That’s my God given free will. Thanks everyone for sharing your views. There’s a lot that finally needs to be addressed. 

(Note: I tried to wrap it up, but if someone replied, A. would continue. The discussion went to same sex marriage, other things etc. off topic completely and went on and on. I raised this issue objectively. But you reach a point where you’ve had a gutful).

JK: Hi Vicki my dear. Firstly I just want to say that I am incredibly proud of you... You know I am not a religious person so it is easy for me to look at most of the comments to your post with much criticism & disappointment... Mostly because I feel the actual issue you are talking about is being missed... But I am a respectful person & respect others beliefs & choices... However, as a mental health educator I do understand the importance of a better understanding & commitment to mental health education.... For those that have not walked in the shoes of extreme depression & anxiety they have no right to judge... But as a community, and especially a religious community, there should be an expectation of understanding, support and respect for every individual’s challenges as a human being, even when one has not experienced another’s suffering. At the end of the day, religious or not, we humans are very complicated and generally naïve breed, lacking any real ability to face all the realities of life in their true and unmasked light. It’s a much more difficult life for those who struggle for truth & change & honesty (Like Jesus dare I say)...Facing all real fears & worldly experiences head on...But I bet it is so much more rewarding.. So getting back to my first point. I’m proud of you Vicki. You keep living the difficult life & fighting for these important messages. I have your back always. Love you. Xxx

Me: Thanks JK. You were at my father’s funeral and also witnessed unjust occurrences toward my family. As a mental health educator, you have a significant and challenging role in society. You cannot do it alone. Religious or not, wherever people go to seek comfort and strength, they should be able to receive this. Sharing personal stories, like ours, may help bring about some change and improvements. Some people felt I shouldn’t have expressed my views publicly, but how will we educate, learn and grow in love and understanding if I don’t? There are serious issues out there, like depression, anxiety and despair, and when someone is suffering or, if the worst occurs (suicide) and their family turn for help to their Christian church and its community & representatives, and are either ignored, judged, condemned or rejected, they’re man made rules they are hiding behind. Not very authentically spiritual. Case by case decisions based on a priest’s judgement call doesn’t sit well with me. There are cruel, apathetic ones out there who also don’t have any qualifications whatsoever to even think critically about ethical and moral issues today. Comments are subjective and some ordained priests from the 70s and 80s had their own motive for ordination and I can tell you, it wasn’t a spiritual calling. Case by case decisions give too much power to clergy who, many of us have witnessed, have abused such “privileges”. There are some excellent, beautiful clergy in my community. I can definitely think of one in Sydney who has devoted his life to helping those who have lost their way, or their lives spiralled down of no fault of their own. Please be aware of this. I acknowledge and respect these spiritual and unbelievably amazing priests. But many are not. And it’s time for action and some level of accountability. Love you too. Xxx.

JK.: Vicki I completely agree & well said. As in every career & corner of life there are those who are truly passionate about what they do & about making a difference & creating a supportive & loving environment and as such there are those on the other spectrum, those who should not be where they are, those who abuse their “power” those who just don’t care. This issue is much bigger than one individual and as you say case by case decisions have no right to be utilised here. I remember your father’s funeral and all the horrendous behaviour of some of your family very clearly. It was all too surreal to forget. To see supposedly “religious” and close family behave the way they did... Completely disgraceful & inhumane. As for the church, as long as they keep communicating about suicide in that way our mental health crisis will not get better but worse. Everyone should be able to find support in their communities without judgement and shame. And for those not wanting you to be open about these issues, those trying to shame you.. They have a lot to learn. Maybe they are scared of the truth, happy to live in their little bubbles of ignorance... Who knows but these individuals are a big part of the problem and they need to be educated and re-wired. And for the church it has to start at the top. So yes it’s time for action and accountability. Right behind you.

(Here is where I lost it after more random comments).

Me: OK. I think it’s time I shared my personal story. Without naming anyone, but some of you can fill in the blanks. Yes, I’m “related” to a priest in Sydney. I don’t relate to most of my “relatives”, my close friends who’ve supported me through thick & thin, I do relate to. He’s an uncle, married to the sister of my father. He’s a confessing priest from what I know, God help us. And on that topic, I went to a priest for confession once and, not only wasn’t he listening, I had the petrahili (priest’s stole) on me so quick and a hand in my face to kiss with him practically pushing me out the door, with me saying “but, but....” I cannot tell you how I felt...(back to the uncle)... a lifetime of interference from the uncle, evil wife and family, that can be destructive. Outside interference usually is. Abuse of power. Because he was a priest, he felt he could dictate to the funeral business what he wanted for my father’s funeral. And the idiot funeral director complied. Not only did my family and I not have our requests and wishes followed, the 7 people in the funeral car behind our car (without our permission) was given to them for free. And we didn’t even know that this arrangement had been made. The business is playing dirty, such compassion & sensitivity there, an unregulated industry I believe... I am a private person...This public voice wasn’t what I wanted. But this fight for accountability and answers and solutions is bigger than me and my brother...There’s a Greek Orthodox priest as we know doing amazing work in Africa. Some may have attended functions to support the mission. There was a time in the past when the directive from the top was to reject this priest and his work. (The Archbishop had an issue with him, so everyone had to not talk to him). I was witnessing all this silently. I’m sorry, does this institution have a split personality or something? I refuse to be a puppet. I won’t conform because that’s too easy. Standing up for what I believe is right and just is difficult as you can all see. I always supported this wonderful man and so did my family, even when others rejected him because of a “decision” from the top.... (when the Archbishop decided to be friends again with this missionary priest, everyone was “allowed” now too.) If you and others in this community I don’t relate to or feel a part of can’t read what I’m saying and understand my experience and the fact that I finally have had a gutful of all this, it shows a mentality that cannot change. That’s my story, my experience, my life and my zero tolerance these days, in a nutshell.

Also not everyone at my father’s funeral were there to support us. D. (my Rwandan friend) definitely did. Rumours and gossip are such an unchristian thing. People making up their own answers perhaps to why this tragic event occurred, when the family are still asking “Why?” What was the conclusion from gossip believed and relayed to my brother initially by yet another priest? Something about upcoming happy news because I was engaged to the lovely man standing next to me at the funeral? It’s no one’s business in any case. But all I have to say is GROW UP. All those people gossiping and interfering in other people’s lives, why not use your time to better yourself, do something good for others, seek a higher purpose for goodness sake? Enough said.

G., (a cousin I don’t “relate” to): Being “grown up” is the danger Vicki. 

Me: G. you need to elaborate so I understand your argument and line of thinking. 

G.: Huh, I’m elusive and cryptic (LOL). FB not necessarily the appropriate forum.

Me: You think not? I think it’s time people exposed the truth or their true selves. If you can’t add to the argument, don’t add anything. I’m for the people, for all of us suffering out there due to serious and deliberate acts from Archdiocesan priests. Who are you for?

JK. (to A. who shared their blessed experiences, how blind): A. this is exactly the problem. It’s not about you and your feeling of being “blessed”, it’s about the church as a whole. Every individual as a community. It’s not about priests being good or bad, it’s about people doing the right thing by those who look up to them. In this instance those people are priests. Even those who feel “Blessed” need to have their eyes opened to reality. To understand that just because they are okay does not mean everyone else is and as a member of a religious community these “blessed” people should work to help and support those who are struggling. Of course there are wonderful priests, passionate ones who care about every individual and are genuine and thoughtful, this is not being argued at all. I don’t know you personally, only from your responses to Vicki’s posts, but given your posts on this topic you are providing yourself as a prime example of why we need better education in our church communities. I am however, not here to argue with you or point out your faults because I know it is just what you know and how you have been educated. For this reason I am only here to support Vicki and hopefully help her create a change so that individuals like yourself will better understand what this is actually all about and why individuals like Vicki need to be encouraged to express her views and not shamed or discouraged.

Me: Thank you JK. All I wanted to do was correct this stigma and ignorance. I don’t think it’s fair that I was attacked for my initial comments for speaking about mental illness and how awful that post makes people who have lost someone feel. If you could have been respectful of other viewpoints from the start this would not have escalated. I see there are very huge issues and emotional scars out there. Please deal with these away from FB with relevant authorities if need be. Everyone, show compassion. No more bullying and attacking. Sorry A. you made me extremely angry. Please respect my hurt and grief for the insensitivity I faced and keep facing from that community.

(I was justifiably angry. It got out of hand further with other very serious issues. Like reliving this shit again didn’t make me fragile and traumatised enough. All this brought out how fragile I was, reliving the apathy again because it’s personal – to me).

A. even private messaged me. I didn’t read it, I saw “geez” or something showing that she was frustrated. I’ll never understand how people can be like that. I finally said:

Me: Leave me alone. I feel really shaken up. I feel so sick I want to throw up. The bullying and insensitivity I faced from people who masquerade as Christians doesn't end. I wish you could’ve left me to correct the inaccuracy and not gone on the attack from the start. You haven't lost someone to suicide and you don't know the trauma we continually face because of people like you.

My final answer: A. I will just say this. I’m friends with priests and my actual hope was that I could start a discussion to change the view presented by the church. I tried to reason with you but no point… I have been attacked by people that I thought were my friends and others in the community for too long. I kept quiet and took it. I never had the opportunity to grieve and deal with the attacks in a more structured way. I have so much anger that even my family are worried about me. I’m tired of being blamed and treated like a villain. No one showed understanding, no one cared.

(This is the truth why I was distressed at that time. And why I finally took several weeks off work and went to grief and trauma counseling, seven years later. The manager from the library dared to send me a text where she wrote, “I can see you’re in a really dark place right now”. I just yelled back at the phone, “Oh fuck off”! That narcissist and those like her, are never to patronise me again. They must stop interfering and gossiping about my pain that they don’t know anything about, nor my life).

An objective comment I made on this topic escalated so much. The psychologist I went to said that surprisingly I got through the stages of grief (although it’s compounded with greater trauma and disenfranchised grief now), but I was stuck on the support network. What support network? The church? My work? Extended family? Narcissistic self-centred men, one after another? It wasn’t that I didn’t really have a support network (luckily for some amazing friends, who had my back, like in this example). It’s just that people in these areas of my life caused me serious pain and suffering. I’ve survived, but I can’t do this anymore.

In the comments, A. referred to a concept known as “oikonomia”. An article published in Neos Kosmos in 2014, explains this concept and how it’s applied in circumstances of death by suicide. I have made my argument in this post, as to why I do not agree with priests given individual “discretion” and decisive power in a “case by case” situation. I have said why, and our collective lived experiences, the surviving families, have proven why. This practice must stop. 

Dean Kalimniou wrote, “Recent discussion of the Orthodox Church’s position on suicide tends to skirt an often overlooked aspect of its theology - that of oikonomia, or literally, ‘housekeeping’. This is a nuanced approach to aspects of human existence that takes into account the complexity and variables of situations, like the mental state of a person, in conjunction with other circumstances, when seeking to apply broad principles into practice…

The disadvantage of clergy being possessed of this discretionary responsibility is the capacity either to abuse it, or not exercise it as intended. Historically, owing to politics, social upheaval, isolation, poverty, ignorance and/or bigotry, many priests have not exercised that discretion in the manner required of them.

It is a very insightful article to read. (Trigger warning, there are some confronting misconceptions that Kalimniou writes about, to provide a history and context in his analysis on this issue). 

Kalimniou, D. (2014, 26 May). ‘Orthodoxy and suicide: An analysis of the way the Greek Orthodox Church views suicide.’ Neos Kosmos. Online: https://neoskosmos.com/en/2014/05/26/dialogue/opinion/orthodoxy-and-suicide-2014/

*The St. Athanasios chapel blog doesn’t exist anymore, but I had printed the article. I quoted accurately, what was written. 

Thursday, September 12, 2024

Part 1 - Suicide and the Greek Orthodox Church

When the Pharisees saw this, they said to his disciples, “Why does your teacher eat with tax collectors and sinners?” But when he heard this, he said, “Those who are well have no need of a physician, but those who are sick. Go and learn what this means, ‘I desire mercy, not sacrifice.’ For I have come to call not the righteous but sinners.” Matthew 9:11–13 (NRSV)

In this post, I share my experience of the harmful attitude and inaccurate message of the Greek Orthodox Church, after my dad’s suicide. Part 2 will cover my naive attempt at raising awareness and dialogue on this topic. For once in my life, I decided to raise a topic on FaceBook, thinking I could actually generate compassionate, respectful dialogue on the issue of suicide. And I was attacked, to the horror of my true “friends” who witnessed it. 

My aim is to raise awareness to prevent suicide, to save the lives of our loved ones.

Disenfranchised Grief


It’s important to firstly explain what is called disenfranchised grief. An article on Healthline defines disenfranchised grief … “also known as hidden grief or sorrow, refers to any grief that goes unacknowledged or unvalidated by social norms. This kind of grief is often minimized or not understood by others, which makes it particularly hard to process and work through”.

It is true that, “No matter what type of loss you’ve experienced, your grief is valid. Still, society often fails to acknowledge some types of grief, making it challenging to express your sadness or begin to navigate the healing process.”

One example of disenfranchised grief is loss caused by a suicide in the family. 

If the circumstances of your loss lead others to judge or criticize you, you might get the message that you’re supposed to grieve alone. Unfortunately, some losses draw more stigma than compassion. The reactions of others might make you feel ashamed or embarrassed instead of comforted.” 

Alongside this pain, I was also suffering from an example of disenfranchised loss considered “less significant” in our society, a  “loss of safety, independence, [and] years of [my] life to abuse or neglect”. 

(See Raypole, C., Medically reviewed by Legg, T.J. (2020, 30 March). ‘Disenfranchised grief: When no one seems to understand your loss.’ Healthline. Online: https://www.healthline.com/health/mental-health/disenfranchised-grief). 

All these seemingly “shameful” or “insignificant” losses, as judged by our seemingly compassionate, progressed and understanding society, are even more reasons why I have to share my story, my personal pain and experiences. Ignorance, negative attitude, stigma, judgement, apathy and words, do hurt. A lot.

It’s even worse and extremely hypocritical when the stigma, ignorance, negative attitude, trauma and abuse, is institutional in a religious community. I find it immoral, beyond hypocritical, for those very (religious) institutions, to then turn around and condemn those they victimise, and their families, especially if being the ones that pushed innocent people to the brink. It’s malicious, underhanded, unethical, insensitive, narcissistic. It’s cruel. 

It is not ministering to the flock entrusted to them by Christ. It is a clergy club (that also excludes the authentic leadership and compassionate priests), blinded by ego and narcissism, pseudo-humility and deception, neglecting their flock, even harming and slaughtering the flock. To me, it’s irreverent to Christ’s mercy and love. It feels like the Pharisees crucifying Jesus all over again. Year after year.

Pastoral Ministry


For the purpose of an overview, I only used the source Wikipedia. If the reader wants to further their understanding, they can choose to cross-reference this overview with academic sources. It’s not my expertise to provide a lesson on this topic. 

According to those contributing to the Wikipedia page, “The term pastoral ministry relates to shepherds and their role caring for sheep…The Bible does not explicitly define the role of a pastor but associates it with teaching. Pastoral ministry involves shepherding the flock.

…Shepherding involves protection, tending to needs, strengthening the weak, encouragement, feeding the flock, making provision, shielding, refreshing, restoring, leading by example to move people on in their pursuit of holiness, comforting, guiding” (Ps 78:52; 23).

There are also brief descriptions of the Catholic, Orthodox and Protestant interpretations for Pastoral Ministry, the briefest one being the Orthodox teaching. It is too interesting, and significant, in what I witnessed and experienced, not to share: 

The priesthood obligations of Orthodox clergymen are outlined by John Chrysostom (347–407) in his treatise On the Priesthood. It is perhaps the first pastoral work written, although he was only a deacon when he penned it. It stresses the dignity of the priesthood. The priest, it says, is greater than kings, angels, or parents, but priests are for that reason most tempted to pride and ambition. They, more than anyone else, need clear and unshakable wisdom, patience that disarms pride, and exceptional prudence in dealing with souls”. 

(See https://en.wikipedia.org/wiki/Pastoral_care).

Grieve in peace: Suicide stigma still prevails in the community


This was the title of an article published in the Greek Australian newspaper, Neos Kosmos, in 2014. The title is accurate. Ten years later, it is still the same, if not worse. 

The author of the article, Helen Velissaris, gives an articulate and authentic report on this topic. It is balanced, with multiple perspectives, including clarity on the topic from a highly respected and learned Bishop in our community, who I know personally, to be a man of wisdom and humility. She also gives a voice to the families affected by this issue. 

Velissaris reported that, “Suicide is not over represented in the Greek Australian community, but changing times and attitudes haven’t removed the stigma it carries in our community…The affect on the family is also very damaging… A major contributor to this stigma has to be placed on the Greek Orthodox Church in Australia and the miscommunication between priests and the church’s official stance on the issue.

She was right.

Before I share my own experience of how priests treated my family, I quote from the article, the account shared by someone in another family going through the same grief and trauma:

I was outraged, the tears came streaming down. How was this priest’s statement supposed to make me or anyone else touched by suicide feel? How is it supposed to make any family members feel, who look to God to help them through this?” SK went on to describe the stubbornness of certain priests in not giving blessings or services for people who have taken their own lives nor giving proper support to family members dealing with grief. “If suicide is not accepted and the family calls to ask for some sort of blessing do you just throw them to the wolves, so to speak, and let them fend for themselves?” SK says. “God’s door is closed and they are looking at hell.

Velissaris, H. (2014, 14 May). ‘Grieve in peace: Suicide stigma still prevails in the community.’ Neos Kosmos. Online: https://neoskosmos.com/en/2014/05/14/features/grieve-in-peace-suicide-greek-orthodox-church/

Read the personal account by S.K. ‘Suicide and the Greek Orthodox Church: A personal account.’ (2014, 30 April). Neos Kosmos. Online: 

This is a timely place in the post, to begin sharing some of my family’s experiences. There will be more in the next post on this topic. 

The neighbours of the house where my dad passed away, asked a priest of the parish they frequently attend, to visit their home and conduct a prayer service (known as a Trisagion) at the spot where my dad passed away. The priest audaciously told them that there’s no way he would do this, because he doesn’t conduct prayer services for people who commit the grave sin of taking their own life. 

What a hateful and judgmental man. If something like this happened to a member of his own family, I wonder if he would like it if I took a tonne of salt and just mercilessly poured it onto his bleeding wound. I wonder how he would feel if someone from his own family lost their life to suicide, and then a friend, a priest, just turned to him and said that prayer services should not be conducted for sinners who take their own life. How dare he inflict his narrow-minded, ignorant views on other people, especially people who are very hurt.

Here’s the confronting irony. One priest, while in London, shared on his Facebook page, a photo at the gravesite of Marx, whereby this priest posted that he conducted the Trisagion prayer for the soul of Marx. So Marx gets a prayer and my dad doesn’t? When I made a point of this as a comment on this Facebook post, a man of this Christian community attacked me because I insulted his faith. I insulted his faith for what I wrote regarding my hurt and treatment about my own father, a good man, with all of my family being attacked in our grief, rather than supported by this horror of a community? Seriously? 

I’m just going to say exactly what I thought, while shaking from trauma and justified anger, yet again. It’s my faith too, you insensitive, arrogant moron! I won’t go into it because it distressed me and was a great reminder to clean up pages and groups on FaceBook too. It’s become toxic free again. I did say, in my distress, is this Greek Orthodoxy or is it becoming some kind of frightening cult in Australia? I most likely fired up this awful person much more, but I didn’t look, it all went where it belongs – the electronic trash can. I walked away. 

What upset and hurt me the most was that the priest, someone I respected and held in high regard, especially for his missionary work in Africa, did not defend me, nor set boundaries on such behaviour and disrespect, from others. It was, after all, his Facebook page. And he knew my family, including my dad, very well. My brother was also one of his students during his studies in theology. 

Three months after my dad passed away, a priest from the parish in the Shire, came to visit. I thought he wanted to give us his condolences and provide a word of comfort. Instead he started telling us to forget about my father, forget about our grief, and our pain. Then he started saying that our problems were nothing compared to his, and how difficult things were for him when, at the age of fourteen, he lost his father, and how difficult it was for his wife and her family when they had to leave Cyprus in 1974. 

I just sat there thinking what the hell does all this have to do with my dad’s death and our grief. We were in shock. It had only been three months! Seriously, to visit a bereaved family, only to tell them to forget about their grief, and to tell them to just “snap out of it” because their grief is nothing compared to the pain of other people, is awful. It’s better not to visit a bereaved family if this is the intention of the visit. 

There’s nothing worse than going up to people who are suffering, only to tell them that there are people worse off than them out there. This does nothing to help a person buckling under the pressure of their own pain. This is disenfranchised grief. Listening with empathy, is the best way. Let them talk and say nothing. 

I had gone to this priest for Confession once, a Sacrament of Healing. I left so guilt-ridden in my pain, for experiencing another example of disenfranchised grief, made “insignificant” even by these priests (unless it’s affecting members of their own families). It’s not a Sacrament of Healing, if you leave in greater despair and tears, feeling like wanting to jump off a bridge. The indifference and shoving me out the door because he had more important things to do, didn’t help either. Shoving the flock out of the church door and off a bridge. 

If the reader find this overwhelming, imagine living through it. And what frightens me is that this narrow-minded, judgemental, ignorant mentality permeates the entire Greek Orthodox Church of Australia. It’s like a franchise. It’s the same experience no matter which one you go to. It took seven years to break my silence after putting up with too much. But when I finally did, I told them exactly what I thought. I’ll share that experience in the next part. 

Sadly, I know the attitude has not shifted at all, given a more recent article in Neos Kosmos. To quote something I find cryptic and disturbing, from this article, published in November of 2023:

A source from the Greek Orthodox Archdiocese of Australia told Neos Kosmos that some people lie about causes of death. They revealed that the church doesn’t bury those who commit suicide and in fact, one woman felt so guilty, she confessed to a priest that her husband had actually committed suicide.

Why are “sources” from the Archdiocese anonymous when continuing to “reveal” such inaccurate and harmful messages, to a suffering community? Why do they repeatedly insist on harming the flock our Lord entrusted to them, to save in mercy, compassion, forgiveness, healing, kindness and ministry? 

Georgiou, M. (2023, 25 November). ‘Hidden crisis: Uncovering suicide’s impact on the Greek community’. Neos Kosmos. Online: https://neoskosmos.com/en/2023/11/25/news/hidden-crisis-uncovering-suicides-impact-on-the-greek-community/

Referring back to the first article, it was Bishop Ezekiel, an example of Christ’s leadership, compassion and mercy for human suffering, that shared words of wisdom and truth. He said, “The faith of the church isn’t determined by a priest or by a monk. The faith of the church is general and in this case we do not exclude the burial of suicides… Sometimes priests are lured by what monks who have blocked communication with society, have written about. They don’t see human suffering and say what they want to say.

Velissaris also said, “The lack of clarity around the issue has been left idle by the Church and has affected the way many Greek Australians approach the subject in public… readers hit back at the lack of sympathy families have felt directly and indirectly from the church”. 


That was my family’s experience too. And still is. 

I’ll leave you with this:

9 He also told this parable to some who trusted in themselves that they were righteous and regarded others with contempt: 10 “Two men went up to the temple to pray, one a Pharisee and the other a tax collector. 11 The Pharisee, standing by himself, was praying thus, ‘God, I thank you that I am not like other people: thieves, rogues, adulterers, or even like this tax collector. 12 I fast twice a week; I give a tenth of all my income.’ 13 But the tax collector, standing far off, would not even lift up his eyes to heaven but was beating his breast and saying, ‘God, be merciful to me, a sinner!’ 14 I tell you, this man went down to his home justified rather than the other, for all who exalt themselves will be humbled, but all who humble themselves will be exalted.” (Luke 18: 9-14).

To be continued…


Friday, September 6, 2024

Part 3 ACCC - Letter to Australian Competition & Consumer Commission

The letter to the ACCC dated 5 August 2020, continued (final part):

RE: Advice on a complaint against a funeral business in breach of contract and multiple unsuccessful attempts made toward a fair resolution

Seeking advice from the ACCC

What can the ACCC advise or do regarding our case? How does our family heal and get closure? We were robbed of closure from a business we paid to respectfully and compassionately follow our instructions.

Given this industry is a priority in 2020, I reflected on what needs to be improved:

• Ensure contracts have clauses that state that the service provider must abide exactly to the instructions of the recipient.

• Greater accountability and legal consequences if funeral companies display unconscionable misconduct and misleading / deceptive practices.

Contracts

On the Fair Trading NSW website, it states that a contract has an element of acceptance when the seller agrees to supply a service via an action, such as a signed written agreement accepting the terms and conditions. My family and I were aware that a contract is a legally binding document, which is why we were in shock to ultimately learn that we were deceived by the business in a way that protected them based on the law. The action taken by the business constitutes misleading and deceptive misconduct. A dash in an item line and the representative intentionally not signing the agreement at a vulnerable and distressing time for my family has caused us great inconvenience (see above) and great disadvantage because this was enforced in a very manipulative and calculated way. Would not the dash, then, be a term that gives the business a way to avoid the liability for a breach of contract? Did we, a grieving and vulnerable family, know that a dash was anything different to a recording of a zero dollar amount written instead - $0? Is this not a false impression regarding the service agreed to be offered? Isn’t this against the law?

We suffered loss and damage as a result of the business conduct – loss of closure, respect and our right to at least have the business we paid to conduct the service, follow our wishes and instructions. The additional trauma, injury and distress this has caused over the years, in attempting to hold the business accountable, and for respectful and a fair resolution to give us the closure we need is indescribable. How does one place a value on this?

It was, indeed, a misleading condition – a dash in the contract – without having agreed or having been informed that it means the business can add anything above what is written and agreed to in the contract, without charging the family. We were not informed and had not agreed to this. It did cause damage, especially the attitude that they did us a favour. On the Fair Trading NSW webpage about misleading representations and deceptive conduct (https://www.fairtrading.nsw.gov.au/buying-products-and-services/advertising-and-pricing/misleading-or-deceptive-conduct), it is highlighted that “a business can break the law if it fails to disclose relevant facts to you. Silence can be misleading or deceptive when:

One person fails to alert another to facts known only to them, and the facts are relevant to the decision [eg. our suspicion that Fr. John had pre-informed his brother, the then funeral director, Kon Grillis, regarding the relation to a priest and the possibility of a demand by him. The business could oblige to the priest’s request while also protecting themselves from legal action. This meant that Acropolis Funerals could continue good “business” relations with this priest and his parish].

Important details a person should know are not conveyed to them [eg. the meaning of the dash and the request that was made by someone not the next of kin. We were not contacted, had no knowledge of the arrangement, had not given permission or authorised such action, but were presented with it the morning of the funeral when our only focus was on the hearse carrying our father and husband after a sudden and shocking and tragic death].

A change in circumstance meant information already provided was incorrect”.

The silence was both misleading and deceptive in the most unethical and immoral way.

Reviewing the Fair Trading Regulation 2019 Division 2 – Funeral goods and services, my family and I were at a serious legal disadvantage regarding the funeral information in the contract. A dash in an item does not mean anything to a vulnerable family who specifically stated verbally, only one car for three people in the funeral cortege. Therefore, it is very evident that information was withheld from us, putting us at a disadvantage in any future attempt to seek accountability. The website of Acropolis Funerals states that… “We will organise the collection of your loved one from the place of passing, into our care and will further prepare all of the required paperwork needed for legal purposes” (https://www.acropolisfunerals.com.au/our-funeral-services/ ). There is no information stating that if a dash is placed in an item on the legal document, it means anything in that section can be added and no cost will be charged. We did not agree or request anything else to be added. The cost was not the issue. It was unethical and unprofessional to add a car in the funeral cortege for seven strangers without our consent, authority and knowledge, then avoid responding as to why this occurred, and displaying serious misconduct including stating they were doing my family a favour. This was not a favour but a serious violation of their legal obligation to us and, at best, disrespectful and unprofessional.

They are in serious breach of their code of ethics as displayed on their website:

https://www.acropolisfunerals.com.au/code-of-ethics/

Clause 9 in the Fair Trading Regulation 2019 (NSW) Section 8 states that “a funeral director must provide ... a) the price of each of the particular goods and services that will be supplied to the person under the agreement.” (https://classic.austlii.edu.au/au/legis/nsw/consol_reg/ftr2019208/s8.html). Where does it state, in the regulation, anything about a dash? What about the funeral representative withholding their own signature on the agreement? We noticed this later and questioned this as a family, before learning about the dash in an item line.

As for unconscionable conduct, I will leave the ACCC to decide to what extent all this has been more than just unfair or unreasonable. I have listed a number of points that have come to our attention gradually over the years that exposes how this business knowingly exploited the special disadvantage of a vulnerable, traumatised, pained, shocked and grieving family.

Now there is a new funeral goods and services information standard that commenced on 1 February 2020, that funeral directors must legally comply with. However, where does that leave families like ours who were deceived and put through hell by a funeral business before the revised information standard as part of the Fair Trading Regulation 2019? Had there been a standard regarding an itemised quote before entering into a contract or agreement with the funeral director, we would not have experienced this deceptive and unprofessional misconduct. If we had, it would have been held to account immediately. They withheld information, there was no transparency, but displayed an extremely unprofessional and disgraceful attitude, given the knowledge they had that we did not until earlier this year. Also, what is the role of the Funeral Directors Association?

The death of a loved one is, indeed, very painful and overwhelming, especially a sudden and shocking death like suicide. Regarding a quote of advice on the Fair Trading NSW webpage about Funerals, that consumers do their research and ask family and friends for recommendations to find the funeral director right for our needs, that is not always possible, based on the circumstances and traumatic shock a family may be going through. Under different circumstances, my family would never have even considered Acropolis Funerals. Thanks to a priest, we ended up with the usual business they would call at such times in the Greek Orthodox community.

This webpage also states that “remember, although the funeral director ‘directs’ the funeral, you make the final decisions”. I was confident that was a legal requirement. Then why did the funeral director make a decision without informing us and obtaining our permission to proceed or decline another person’s request who is NOT the next of kin? The funeral director misled / deceived us.

In the records attached with this letter for guidance and advice from the ACCC, please find the written copy of the contract we signed (but deliberately not signed by the now funeral director). We did use this and referred to it during the years we have tried to have a dispute resolution. If we are entitled to an appropriate remedy from the business given the service we agreed to did not meet a number of consumer guarantees, then why did this not happen in the many avenues we tried to enforce our consumer rights and entitlements? What does the ACCC advise would be a reasonable reimbursement for damages and consequential loss?

Given what my family has been put through, especially the unprofessional conduct of the funeral directors and employees, we offer suggestions to finally bring this case to a close with a reasonable and fair resolution. This must occur for the closure we need to heal and move on with our lives.*

1. A letter of apology with the reasons why Acropolis Funerals made such decisions against our knowledge and authorisation (initially, this was the only request we made before taking it to Fair Trading NSW);

2. Full refund on the total amount as written in the Funeral Agreement of Costs (given they provided unauthorised services for free to a group of people without our knowledge or authorisation, I think it is now fair to have our costs refunded too. Initially when the matter went to Fair Trading NSW, our request was only for the service cost to be refunded. Given how the business behaved and repeatedly refused any reasonable attempt to resolve this dispute, I think it is fair to now request a refund for the total amount);

3. Paying the invoice of the headstone for our beloved husband and father’s grave, which, to date, has not been organised by us, his family. There has not been any form of closure all this time because of the unconscionable conduct of Acropolis Funerals. This action would truly show some form of respect, to a family the funeral directors of Acropolis Funerals took advantage of, in the vulnerable and fragile nature of our grief, and then continued to be arrogant, unprofessional, disrespectful and rude toward us. After fulfilling points 1 and 2 above, we can bring closure and pay our respects to our beloved husband and father with dignity, by arranging the construction of the headstone. I feel that these three outcomes are the least this business can do to make amends and repair the damage they caused us.

The evidence I have attached are as follows:

• Letters of complaint to Acropolis Funerals dated 14/06/2010 and 21/02/2011

• Documents submitted to Fair Trading NSW in January / February 2015

• Correspondence with the Funeral Directors’ Association of NSW from 2015

• Documents pertaining to the application with the NCAT

• Company information for Acropolis Funerals and Icon Funerals

__________________

* The above requests are no longer available, given the funeral directors (former and current, who were both involved in the deception and unconscionable conduct), have continued to be unconscionable and deceptive. They were also suggestions, as I mentioned. My family, who are reading what I too attempted, need to consider what they require, for years of such emotional distress and unconscionable conduct from directors of Acropolis Funerals, and seek ethical legal representation. Ultimately, the ACCC’s response was to seek legal advice (which the letter explains that we tried and discovered the contractual “anomaly”). 

I do wonder if public servants actually listen to the public they serve. Was this letter read in its entirety? It was, after all, a year that the chair of ACCC made enforcement and compliance on funeral business a priority. Perhaps it was preparing me for things to come, this time with the Fair Work Ombudsman, when she made the university sector a priority for cleaning up wage theft. I guess self-insured employer fraud as the lowest diabolical adverse action, causing massive financial damage, is OK for the office of the Fair Work Ombudsman, as it was for NSW State Insurance Regulatory Authority, SafeWork NSW and NSW Police, for years. There may be parliamentary debate to criminalise wage theft, but fraud is already a crime. This case is currently being investigated by an individual in the office of the NSW Ombudsman and, from Service NSW, escalated to the ministerial office of Minister Dib’s portfolio of the NSW Department of Customer Service. I was left all alone, for years, forced to play political strategic war games. To expose, at best, systemic failure and broken communication. At worst, there is a volume of evidence I compiled that, put together, reveals suspicions of a more “sinister agenda”, with some of these “players”. 

Therefore, I hope my family make use of this information regarding Acropolis Funerals, because I was concurrently being subjected to another case of power abuse and unconscionable conduct, where I was forced by three workplace regulators, to “manage” on my own. I was denied my human right to a voice. That included my volume of evidence. Records of truth. They are public servants, we are the public stakeholders. They are accountable to us. 

This is still only the beginning of my story. 

FAIR TRADING REGULATION 2019